{"id":341,"date":"2018-08-28T08:09:10","date_gmt":"2018-08-28T08:09:10","guid":{"rendered":"https:\/\/shopperxxmart.com\/classified\/?page_id=341"},"modified":"2025-01-09T22:49:01","modified_gmt":"2025-01-09T22:49:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/shopperxxmart.com\/classified\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"341\" class=\"elementor elementor-341\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-1792e3e elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"1792e3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2eb78f4\" data-id=\"2eb78f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201b6aa elementor-widget elementor-widget-heading\" data-id=\"201b6aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acf334e elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"acf334e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e522894\" data-id=\"e522894\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f54c177 elementor-widget elementor-widget-heading\" data-id=\"f54c177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seller FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-322ac2c\" data-id=\"322ac2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17cbbbd elementor-widget elementor-widget-heading\" data-id=\"17cbbbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Buyers FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41a20f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"41a20f2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb3805d\" data-id=\"bb3805d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65bcc82 elementor-widget elementor-widget-rt-accordian\" data-id=\"65bcc82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-accordian.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-el-accordian\">\r\n\t<div class=\"accordion\" id=\"u-0-64913100-1778075891\">\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64914100-1778075891\" aria-expanded=\"true\"> Who can create an account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64914100-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Individuals or Business Owners can create an account on the platform. Click on register at the top right-hand corner of the home page and input all the relevant information.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64935700-1778075891\" aria-expanded=\"true\"> How do I know my account has been opened?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64935700-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>A welcome email will be sent to your email address with your username.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64939700-1778075891\" aria-expanded=\"true\"> What requirement are necessary to register <\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64939700-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>As part of the registration process, email address is required and you will have to create a password. Sellers will need to provide specific documentation to comply with legal and platform-specific requirements. Below is a breakdown of the key documentation required:<\/p><h3><strong>1. Proof of Identity (For Individuals or Business Owners)<\/strong><\/h3><ul><li><strong>Acceptable Documents:<\/strong><ul><li>Passport<\/li><li>Driver's License<\/li><li>National Identity Card (if applicable)<\/li><\/ul><\/li><li>This is required to verify your identity and ensure compliance with anti-fraud and anti-money laundering laws.<\/li><\/ul><h3><strong>2. Proof of Address<\/strong><\/h3><ul><li><strong>Acceptable Documents:<\/strong><ul><li>Utility Bill (issued within the last 3 months)<\/li><li>Bank Statement<\/li><li>Council Tax Bill<\/li><\/ul><\/li><li>The proof of address ensures that you have a registered and verified address for correspondence.<\/li><\/ul><h3><strong>3. Business Registration Details<\/strong><\/h3><ul><li>Certificate of Incorporation, Company Registration Number (CRN), Partnership Agreement.<\/li><\/ul><h3><strong>4. Bank Account Details<\/strong><\/h3><ul><li>You\u2019ll need a UK-based bank account for receiving payments.<\/li><li>Documentation may include:<ul><li>A recent bank statement (with your name or business name)<\/li><li>Bank account verification letter<\/li><\/ul><\/li><\/ul><h3><strong>6. Product Documentation (for Specific Categories)<\/strong><\/h3><p>For certain regulated products, you may need additional licenses or certifications. These may include:<\/p><ul><li><strong>Alcohol:<\/strong> Alcohol Wholesaler Registration Scheme (AWRS) Number<\/li><li><strong>Food Products:<\/strong> Food Business Registration or Hygiene Certificate<\/li><li><strong>Cosmetics:<\/strong> Product Safety Certifications, including compliance with UK Cosmetics Regulations<\/li><li><strong>Healthcare Products:<\/strong> Licensing from the Medicines and Healthcare products Regulatory Agency (MHRA)<\/li><li><strong>Tobacco Products:<\/strong> Tobacco Retail Registration and compliance with local laws<\/li><li><strong>Electrical Products:<\/strong> CE\/UKCA Marking Certificates for safety compliance<\/li><\/ul><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64988000-1778075891\" aria-expanded=\"true\"> Will my documentation be verified?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64988000-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Documents provided during registration will be verified according to the law before an account is fully opened.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64990900-1778075891\" aria-expanded=\"true\"> Can my account be suspended or terminated?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64990900-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>We reserve the right to suspend or terminate your account(s), limit access to our service, with or without\u00a0prior\u00a0notice, in the event\u00a0of\u00a0infringement of our terms and conditions<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64993300-1778075891\" aria-expanded=\"true\"> How can my account be reactivated when suspended or terminated?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64993300-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Account can be reactivated upon request when all issues concerning suspension of your account have been resolved, by contacting us via email or contact Us.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64995500-1778075891\" aria-expanded=\"true\"> Can I cancel my account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64995500-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Yes, you may at any time cancel your account. You will need to re-register as a new seller or service provider in order to sell on our platform again.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-64997700-1778075891\" aria-expanded=\"true\"> In what categories can I list my service?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-64997700-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>You can list your services in all categories depending on subscription plan.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65000000-1778075891\" aria-expanded=\"true\"> Is there a training or course to learn how to manage my store<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65000000-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>A well detailed step by step instructions are arranged on our platform at your proposal<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65002100-1778075891\" aria-expanded=\"true\"> How to list ads for publication?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65002100-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>First create an ad listing by clicking on <strong>Post Your Ad<\/strong>, Fill in all the compulsory fields <strong>(product type, category, contact details) and enter a detailed description of the product to be advertised, include clear images, select a subscription plan if required and submit<\/strong>, wait for approval from the admin within 48 hours, then the product will be published.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65008500-1778075891\" aria-expanded=\"true\"> What are the payment methods accepted?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65008500-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Bank transfer, Credit or Debit card and PayPal.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65010900-1778075891\" aria-expanded=\"true\"> I posted an ad and it didn&#039;t appear on shopperxxmart. Why?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65010900-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Don't panic, your ad is under review by the admin. When everything is okay, it will be published in 48hrs.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65015100-1778075891\" aria-expanded=\"true\"> What can i do to improve my sales?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65015100-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p><strong>Pay attention to details<\/strong><\/p><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">Make your ad simple and straight forward, pay attention to details by writing a good and detail description, use clear and quality image of your product.<\/span><\/p><p><strong>Attract Potential buyers and make your ad risk free<\/strong><\/p><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">Provide a discount to buyers and organise sales. Make sure the product advertised is as described, avoid requesting for money in advance, arrange an efficient delivery service that allows buyers to pay after they inspect the product.<\/span><\/p><p><strong>Stay in touch<\/strong><\/p><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">Be available online all the time, answer your phone, don\u2019t delay responding to customers that needs answers before they purchase an item, be proactive.<\/span><\/p><p><strong>Monitor feedbacks<\/strong><\/p><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">Request feedbacks from customers about their experience throughout the transaction with you. The more positive reviews you get, the higher your chances of attracting more buyers.<\/span><\/p><p><strong>Promote ads to get up to 1000x more customers<\/strong><\/p><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">By promoting your ad, your item will be seen by 1000x more customers as they will be at the top of the page. Choose a suitable subscription plan to boost your chances of being seen by the public.<\/span><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65049400-1778075891\" aria-expanded=\"true\"> Prohibited products on shopperxxmart?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65049400-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Prohibited products such as counterfeit, illegal or unsafe should not be listed for sale, we have zero tolerance regarding this. Any seller that lists such will have their relationship with us terminated, we might take further legal action when required.<\/p><p>List of prohibited products are as follows:<\/p><p>Weapons<\/p><p>Precious metals<\/p><p>Hazardous chemicals<\/p><p>Military equipment<\/p><p>Prescription drugs<\/p><p>Human organ<\/p><p>Banknotes &amp; coins<\/p><p>Stocks &amp; bonds<\/p><p>Gambling<\/p><p>Pornographic materials<\/p><p>Stolen goods<\/p><p>Restricted products can be sold on our marketplace only if you fully comply with applicable rules, including the laws and regulations of the UK Government. Some of these products are regulated by authorities such as the <strong>Office for Product Safety and Standards (OPSS)<\/strong>, <strong>Food Standards Agency (FSA)<\/strong>, <strong>Medicines and Healthcare Products Regulatory Agency (MHRA)<\/strong>, and the <strong>Veterinary Medicines Directorate (VMD)<\/strong>.<\/p><p>Certain restricted products may require sellers to obtain local licenses, permits, or meet other specific requirements before listing or selling them. Examples of such products include alcohol, food, drugs, cosmetics, tobacco, items subject to export control, and others.<\/p><p>While we recognize the role of the relevant authorities, such as the <strong>FDA<\/strong>, in regulating the manufacturing, distribution, sale, importation, and exportation of restricted products, we require all sellers listing products in these categories to have valid registration documentation.<\/p><p>Failure to comply with these requirements, including listing or selling restricted products without proper licensing, will result in penalties as outlined in our policies.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65082300-1778075891\" aria-expanded=\"true\"> My ad has been declined. Why?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65082300-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p><span style=\"font-size: 10.5pt;font-family: 'Helvetica',sans-serif;color: #464b4f\">Ads maybe declined if you do not follow our ads publication policy set out on the platform. In order to make your ads feasible and approved in a timely manner, adhere strictly to our policy. You can find our ads publish policy at the bottom by clicking it or click here: <a href=\"https:\/\/shopperxxmart.com\/classified\/ads-publish-policy\/\">https:\/\/shopperxxmart.com\/classified\/ads-publish-policy\/<\/a><\/span><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65094400-1778075891\" aria-expanded=\"true\"> How long will my ads stay on shopperxmart9ja?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65094400-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>It will take <strong>1 - 3months<\/strong> before your ads will be deleted automatically or when you decide to deactivate it from our system.<\/p><p>Ads that have not made a sale can be updated<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65099500-1778075891\" aria-expanded=\"true\"> How to resolve or respond to buyers\u2019 negative feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65099500-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>When a buyer leaves a negative feedback, try as a matter of urgency to contact the buyer to resolve their concern and work towards a resolution.<br \/>You can respond to the feedback by explaining the steps taken in resolving the problem.<br \/>Please note that your response will not change your feedback rating as buyers will see your explanation when they check feedback review, your response cannot be edited or deleted after submission.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65103800-1778075891\" aria-expanded=\"true\"> How can I complain about buyer&#039;s feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65103800-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Buyer\u2019s leave feedbacks due to their experience during the shopping process. When a<br \/>buyer\u2019s feedback violates our policy, please submit a request for Shopperxxmart to<br \/>check and remove the feedback.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65111600-1778075891\" aria-expanded=\"true\"> What kind of feedback can be applied for removal?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65111600-1778075891\" class=\"collapse\" data-parent=\"#u-0-64913100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Shopperxxmart can only remove offensive language and feedback that includes<br \/>personal privacy information when requested.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fde40a3\" data-id=\"fde40a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a98dc63 elementor-widget elementor-widget-rt-accordian\" data-id=\"a98dc63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-accordian.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-el-accordian\">\r\n\t<div class=\"accordion\" id=\"u-0-65235100-1778075891\">\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65235900-1778075891\" aria-expanded=\"true\"> Who can create an account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65235900-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Anyone from the age of 18 years old can create an account on the platform. Click on register at the top right-hand corner of the home page and input all the relevant information.\u00a0<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65241000-1778075891\" aria-expanded=\"true\"> How do I know my account has been opened?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65241000-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>A welcome email will be sent to your email address with your username and a temporary password.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65244200-1778075891\" aria-expanded=\"true\"> What should I do if I can&#039;t sign into my account?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65244200-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><h3 class=\"ea-header\"><a id=\"ea-header-69432\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse69432\" aria-controls=\"collapse69432\" aria-expanded=\"true\"><\/a>I forgot my password. How can I reset it?<\/h3><div id=\"collapse69432\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6943\" aria-labelledby=\"ea-header-69432\"><div class=\"ea-body\"><p>Enter your email address or username, then click on the forgotten password<br \/>button, enter your email address as requested and a message will be sent to<br \/>your email for you to reset your password.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65266500-1778075891\" aria-expanded=\"true\"> How do I unsubscribe from email notifications?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65266500-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><div class=\"ea-card sp-ea-single ea-expand\"><p class=\"ea-header\">You can unsubscribe from email notification by opening your email and click unsubscribe next to the sender\u2019s name.<\/p><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65279200-1778075891\" aria-expanded=\"true\"> How do I change language settings to my preferred language?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65279200-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Click the language box at the top of the home page and choose your preferred language.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65281900-1778075891\" aria-expanded=\"true\"> How do I contact a seller?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65281900-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><div id=\"collapse69435\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6943\" aria-labelledby=\"ea-header-69435\"><div class=\"ea-body\"><p>You can contact the seller through your account on Shopperxxmart platform by chat, phone or email.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65293800-1778075891\" aria-expanded=\"true\"> What can I do if seller did not respond to me?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65293800-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><p class=\"ea-header\">Please be aware that due to high volume of orders, some sellers may not respond on time. If the reason for contacting the seller is for general enquiries, you can try leaving a message again.<\/p><div id=\"collapse69436\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6943\" aria-labelledby=\"ea-header-69436\"><div class=\"ea-body\"><p>If due to an item purchased, try to leave a message again but if no response after the timeframe allowed, open a dispute and we will resolve the issue appropriately.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65308400-1778075891\" aria-expanded=\"true\"> How can I contact Customer Service?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65308400-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><div id=\"collapse694319\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6943\" aria-labelledby=\"ea-header-694319\"><div class=\"ea-body\"><p>Customer service can be contacted by phone or through the contact section,<br \/>send a message by filling all mandatory field and a staff will respond as soon as<br \/>one is available.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65324000-1778075891\" aria-expanded=\"true\"> How to buy an Item on shopperxxmart classified<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65324000-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Items can be bought by following the steps below:<\/p><p><strong>Search for an item<\/strong><\/p><p>Products can be searched by category or keyword depending on what you are looking for and to limit your search. you can use location to get sellers around you.<\/p><p><strong>Contact a seller<\/strong><\/p><p>You can contact the seller through your account on shopperxxmart\u00a0 platform by chat, phone or email. Organise a face-to-face meeting with the seller to discuss about the item and negotiate the price.<\/p><p><strong>Buy your item or order a delivery<\/strong><\/p><p>Meet the seller in a public place, check the item thoroughly, when you are happy pay for it, take your item or order a delivery and pay when received.<\/p><p><strong>Leave feedback about the transaction with the seller<\/strong><\/p><p>Write feedback to share your experience after your transaction with the seller, so that other buyers can learn from you.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65338400-1778075891\" aria-expanded=\"true\"> How to report illegal activity?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65338400-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Illegal activities on the platform should be reported immediately upon discovery. Please contact our customer service team via phone or through the contact section. Ensure you fill in all mandatory fields and provide a detailed description of the suspected illegal activities.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65341000-1778075891\" aria-expanded=\"true\"> How to report an abuse<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65341000-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Products or items can be reported by clicking on <strong>Report an abuse\u00a0<\/strong>on the listing page and send a message to the admin<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65344400-1778075891\" aria-expanded=\"true\"> How do I leave feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65344400-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div class=\"ea-card sp-ea-single ea-expand\"><div id=\"collapse694334\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6943\" aria-labelledby=\"ea-header-694334\"><div class=\"ea-body\"><p>After every sale the customer can leave feedback depending on their experience<br \/>and satisfaction during the transaction between both parties (buyer \u2013 seller).<br \/>Feedbacks are left within 60 days after an order have been received.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\">\u00a0<\/h3><\/div><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65357600-1778075891\" aria-expanded=\"true\"> How do I change feedback?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65357600-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><div id=\"content\" class=\"site-content\"><div class=\"container\"><div class=\"site-content-inner row\"><div id=\"primary\" class=\"content-area\"><p>Feedback submitted cannot be revised. However, you are able to reply seller's feedback to show your satisfaction of the service provided.<\/p><p>\u00a0<\/p><\/div><\/div><\/div><\/div><footer id=\"colophon\" class=\"site-footer footer-v2\"><div class=\"desktop-footer d-none d-lg-block container\"><div class=\"footer-widgets row row-cols-lg-2 row-cols-xl-3\"><div class=\"widget-column col mb-lg-5 mb-xl-0\"><aside class=\"widget clearfix\"><div class=\"body\">\u00a0<\/div><\/aside><\/div><\/div><\/div><\/footer><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65379000-1778075891\" aria-expanded=\"true\"> How to find a job on shopperxxmart classified<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65379000-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>There are two ways a Job applicant can search for work on the platform;<\/p><p>By browsing the Job Centre Category from the homepage or from the search bar ''select category'', choose your option and apply for the job.<\/p><h2><span style=\"color: #464b4f;font-family: Helvetica, sans-serif\"><span style=\"font-size: 14px\"><b>Publish your CV<\/b><\/span><\/span><\/h2><p>Click on the <strong>Post your ad<\/strong> button at the right corner of the home page.<\/p><p>Choose Job Seeker's Category and fill in all the compulsory fields (product type, contact details) and enter a detailed description of the product to be advertised, include clear images and submit. Admin will check the posted ad. If\u00a0 everything is fine, the advert will be made live and you will be notified via email.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-65392600-1778075891\" aria-expanded=\"true\"> How to get candidates for jobs?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-65392600-1778075891\" class=\"collapse\" data-parent=\"#u-0-65235100-1778075891\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>How to search for candidates on shopperxxmart classified to hire:<\/p><p><strong>Search for CV's\u00a0<\/strong><\/p><p>Employers search the<strong> job seeker's<\/strong> category from the home page or from the search bar \u201cselect category\u201d, choose a category and search for CV's.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Seller FAQs Buyers FAQs Who can create an account? Individuals or Business Owners can create an account on the platform. Click on register at the top right-hand corner of the home page and input all the relevant information. How do I know my account has been opened? A welcome email will be<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_rtcl_gb_attr":"","footnotes":""},"class_list":["post-341","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/pages\/341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/comments?post=341"}],"version-history":[{"count":78,"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/pages\/341\/revisions"}],"predecessor-version":[{"id":3256,"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/pages\/341\/revisions\/3256"}],"wp:attachment":[{"href":"https:\/\/shopperxxmart.com\/classified\/wp-json\/wp\/v2\/media?parent=341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}